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🎧TE201 - Flesh-colored invisible and easy to operate >>

Warranty and Returns


About the scope of product after-sales service:

  • Applicable to orders purchased from Retekess official website https://hearing.retekess.com/. If you purchased products from this website from other platforms, please contact the seller through the order details page you purchased.
  • You need to carefully check the product and the accessories in the package within 3 days after receiving the product to ensure that you have received the complete quantity and undamaged products.

Warranty period

  • The product host provides a 24-month warranty.
  • The warranty period for accessories is two months.

Returns and Refunds

  • We offer unconditional returns and exchanges within 30 days. However, you need to provide us with relevant pictures or videos to prove that the product remains in its original condition and has not been damaged by human factors.
  • We will arrange a refund for you immediately after the product arrives at the warehouse. The refund method is the same as your original order. The processing time usually takes 3-7 working days.
  • If you have not received a refund for more than a week, please contact our staff directly. All messages will be replied within 1 working day.

Warranty Conditions

  • The product is properly handled, stored and safely protected according to the usage specifications and product instructions.
  • The product is not subjected to any unexpected mechanical and/or chemical stress.
  • The environmental impact and voltage limits of the product shown in the product specification sheet are not exceeded.
  • The warranty does not apply to product failures that have been corrected within the warranty scope by replacement, repair or price reduction. After the warranty period ends, the warranty period will not restart. However, we provide you with lifetime technical support services.

Return and Refund Conditions

  • It has not been more than 30 days since you received the product.
  • Due to improper use or other personal reasons, the product has problems or is damaged within 30 days. In this case, you can contact us for repair to reduce your losses.

About reissue:

  • If the package is missing products or gifts, such as accessories, please contact our staff and we will reissue them for you.
  • If the product is damaged during transportation, it is not due to human factors. You can contact us to provide proof and complete the return process. After we verify the returned product, we will reissue you a new product.

Note: We do not accept any direct returns without communication. All returns must obtain the return authorization code and corresponding return address provided by us. When you return the product, please send us the return tracking number by email so that we can process the return in time and refund you.


About the scope of product after-sales service:

  • Applicable to orders purchased from Retekess official website https://hearing.retekess.com/. If you purchased products from this website from other platforms, please contact the seller through the order details page you purchased.
  • You need to carefully check the product and the accessories in the package within 3 days after receiving the product to ensure that you have received the complete quantity and undamaged products.

Warranty period

  • The product host provides a 24-month warranty.
  • The warranty period for accessories is two months.

Returns and Refunds

  • We offer unconditional returns and exchanges within 30 days. However, you need to provide us with relevant pictures or videos to prove that the product remains in its original condition and has not been damaged by human factors.
  • We will arrange a refund for you immediately after the product arrives at the warehouse. The refund method is the same as your original order. The processing time usually takes 3-7 working days.
  • If you have not received a refund for more than a week, please contact our staff directly. All messages will be replied within 1 working day.

Warranty Conditions

  • The product is properly handled, stored and safely protected according to the usage specifications and product instructions.
  • The product is not subjected to any unexpected mechanical and/or chemical stress.
  • The environmental impact and voltage limits of the product shown in the product specification sheet are not exceeded.
  • The warranty does not apply to product failures that have been corrected within the warranty scope by replacement, repair or price reduction. After the warranty period ends, the warranty period will not restart. However, we provide you with lifetime technical support services.

Return and Refund Conditions

  • It has not been more than 30 days since you received the product.
  • Due to improper use or other personal reasons, the product has problems or is damaged within 30 days. In this case, you can contact us for repair to reduce your losses.

About reissue:

  • If the package is missing products or gifts, such as accessories, please contact our staff and we will reissue them for you.
  • If the product is damaged during transportation, it is not due to human factors. You can contact us to provide proof and complete the return process. After we verify the returned product, we will reissue you a new product.

Note: We do not accept any direct returns without communication. All returns must obtain the return authorization code and corresponding return address provided by us. When you return the product, please send us the return tracking number by email so that we can process the return in time and refund you.